Service Manager

• Assesses present and future needs, trends, problems, and profit opportunities of the Service Department.

• Within the company’s overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department.

• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.

• Formulates annual and monthly sales/profit objectives and expense budgets in accordance with company objectives.

• Reviews and appraises the financial results of activities within the department and takes appropriate action as necessary.

• Travels with the outside sales force and independently to customer locations on a regular basis, promoting the Service Department and dealerships.

• Works with the Parts Manager and outside sales force proactively to improve the labor sales efforts of the outside sales force.

• Maintains appropriate communication within and between all departments within the branch.

• Promotes safe work habits and ensures that safety rules are followed.

• Develops and maintains policies and practices to ensure positive employee and customer relations.

• Is familiar with the activities of competitors, market conditions, and department operations; keeps the Branch Manager informed.

• Coordinates the processing of warranty claims with the Warranty Manager and administers warranty and policy adjustments in the fairest and most honest manner for the customer, dealership, and vendor.

• Performs other duties as assigned by a supervisor.

Qualifications

• CDL must be obtained within 90 days of employment.

• Minimum of four years experience in a related field.

• Must display excellent leadership and communication skills.

• Requires previous supervisory experience.

• Must have a positive, can-do attitude.

• Must have strong work ethic and a commitment to extra hours when needed.

Evaluation Criteria

• Achievement of specific targets, as set out in the Service Manager’s target memo.

• Successful performance of the duties listed in this job description.

• Competitive Salary

• Paid Vacation

• Comprehensive Health & Dental Plan

• RRSP Matching

• Dynamic, Team-Oriented Work Environment

• Challenging and Rewarding Goals

• Opportunities for Career Advancement